Returns Policy
Welcome to Returns Policy of Quality Crops UK Ltd.
Effective Date: 18/09/2025
Quality Crops UK Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, place an order or contact us.
Please also read our Terms and Conditions and Privacy Policy for further information regarding website use, purchases and refunds.
At Quality Crops UK Ltd., customer satisfaction is important to us. As we supply fresh produce and perishable goods, this Returns Policy explains how returns, refunds and damaged items are handled.
Please also review our Privacy Policy and Terms and Conditions.
Fresh Produce Notice
Many products sold on our website are perishable goods such as fruits, vegetables and fresh food items. Due to the nature of these products, returns may not always be possible.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, please contact us within 24 hours of delivery.
Email: info@qualitycrops.co.uk
Phone: 07574 113713
Please include:
Order number
Photos of issue
Description of problem
Refunds / Replacements
Where approved, we may offer:
Replacement products
Partial refund
Full refund
Store credit
This depends on the issue reported.
Non-Returnable Items
The following are generally non-returnable unless faulty:
Fresh fruit and vegetables
Opened food items
Used products
Products damaged after delivery
Delivery Issues
If no one is available to receive a perishable delivery and goods spoil afterwards, refunds may not be available.
Wholesale Orders
Bulk and wholesale orders may have separate return terms agreed before purchase. Please contact us directly.
Contact Us
Address: Unit 6 Eagle Centre Way, Luton LU4 9US, United Kingdom
Email: info@qualitycrops.co.uk
Phone: 07574 113713
Related Policies
Please also read our Returns Policy and Terms and Conditions.
